Authenticity:
All our items are guaranteed authentic pre-loved or new pieces and carefully curated before listing them.
You still have two weeks to send back your newly purchased item; we will refund you precisely what you paid at the checkout.
Picture Quality: Atrium Anna is proud of not using stock or photoshopped, white-out images for our listings. We wish to show you exactly what you will get with no hideouts!
Please consider that pictures or description might not reflect entirely the actual condition or that they might be not complete. However, they are as close as it is possible.
Condition and Size:
We provide the size described in the tag if available. We also take measurements and provide a size picture within each listing that serve as an approximate understanding of the item. Please make sure to study these images carefully before buying.
All our items are either new or gently worn pre-loved items from a smoke-free environment. However, when buying them, please read the description carefully; we like vintage items (min. 20 years old) and they cannot be expected to be in a condition as a new or newer item would be. Our items are clean, washed, and/or sanitized or drycleaned but, we love dogs and we suggest that you professionally wash your item before wearing it if you are allergic to them.
Within vintage or pre-loved, each item's condition can be different and can be scaled using the following guide:
New with tags or new in box (NWT or NWB): Pristine, never used condition. Tags are still attached.
New without tags or new with no box (NWOT or NWOB): No wear the item. Never used condition but without tags.
Excellent: Gently used pre-loved. Only slight signs of wear. Does not diminish the overall appearance of the item.
Very good: Well-maintained. Shows minor signs of wear that are consistent with light use.
Good: Shows signs of regular use but no significant flaws.
Fair: Show signs of regular use with additional imperfections such as holes, stains, ribs, etc.
Returns and Refund Policies:
Returns and refund requests are received two weeks within delivery for any reason. Buyer is responsible for sending back item first in its original condition. The seller then is responsible for refunding item's final price. Please note that in order to be refunded, you must initiate your return requests no later than within 14 days from delivery and the item needs to be exactly in the same condition as you received it. If this is not fulfilled, we are unable to send you a refund. We don't take responsibility for mistakes made by courier service such as delays, loss, damage, etc.
Feedback:
Finally, your positive feedback is highly appreciated. We do not exist without your support!
If you have any questions or concerns, please contact us, and we will be happy to accommodate your need if we can. Thank you very much and happy shopping!
